Executive/ Senior Executive/ Assistant Manager, Customer Management Systems

Be among the first applicants.

Ministry of Education

Singapore

SGD 40,000 - 80,000

Be among the first applicants.

7 days ago

Job description

What the role is:

As an Executive/ Senior Executive/ Assistant Manager, Customer Management Systems in the Student Placement and Services Division, you will work with a team to drive the management and optimisation of MOE’s Customer Management Systems (CMS), such as the enterprise-wide Customer Relationship Management (CRM) system used across MOE Headquarters and Schools.

What you will be working on:

Serve as the primary System Administrator for the CMS managing access rights, security settings and user privileges.
Manage system-related queries, troubleshoot issues, propose improvements and collaborate with technical teams to conduct system testing and implement solutions that address operational challenges.
Design and execute appropriate change management and communication strategies to drive adoption and promote the effective usage of CMS, including developing training materials and conducting user systems training sessions for MOE HQ and School users.
Maintain up-to-date system documentation and standard operating procedures.
Coordinate branch IT matters including staff onboarding, equipment refresh, and inventory management.

What we are looking for:

Preferably with at least 3 years of relevant work experience in systems management, change management, stakeholder engagement and/or project management.
Knowledge of emerging technologies in customer service delivery and CRM systems, as well as understanding of digital transformation principles and service design methodologies would be an advantage.
Strong customer-centric mindset, with good interpersonal and communication skills.
Ability to manage multiple projects and meet tight timelines.

In general, applicants can expect to hear from us within 3 weeks of the close of the application window. In the event where we receive a high number of applications, applicants will receive an update on their status within 5 weeks of the close of the window.

As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination. Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment.

If you are facing issues submitting your application through the Careers@Gov portal, please contact us at Careers.gov.technicalhelp@psd.gov.sg for assistance.

About Ministry of Education:

The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation. The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.