Executive, Patient Financial Services

As an Executive, you are responsible for timely and accurate billing to patient accounts according to established policies, procedures and internal control. You will collaborate with other staff members across teams and functions on programmes and activities that will contribute to the department’s growth and developments.

Your job duties include:

• Prepares policies & procedures, ISO documents & Works Instructions for management review.
• Monitor implementation of the policies & procedures.
• Responsible for the productivity of SPSAE/PSAE/SPSA/SPA and ensuring high standards of efficiency are maintained.
• Assess productivity of staff to ensure compliance with policies & workflows.
• Prepare summaries, reports and statistics as required.
• Perform analysis on problem areas & make recommendations for improvements.
• Train staff in the Billing Sections.
• Reduce hospital exposure in bad debts by ensuring that patients are accommodated in the appropriate ward with sufficient financial coverage by reviewing the weekly interim report:
• the expected total bill size to-date
• sufficient Medisave coverage
• patient’s ability to maintain charges in the current choice ward
• communicate with the doctor-in-charge on the expected length of stay
• refer patient to the appropriate financial assistance.
• Monitor staff and ensure that proper internal controls are enforced.
• Responsible for the follow-up of problem claims and ensuring that all required information is complete and eligible for submission.
• Assist in planning and allocation of manpower deployment to enable efficient/effective performance of the sections.
• Review data & identify variances and provide reasons for variation.
• Assist the Managers to plan, coordinate and implement all policies and procedures as well as internal control for the smooth operation of all patient financial services activities.
• Perform other duties as assigned.

Job Requirement:

• Degree in Business Administration or equivalent with a minimum of 2 years’ experience.
• Experience with Healthcare will be an added advantage.