Executive - Order Processing

Company description:

ST Logistics Pte Ltd

Job description:

Warehouse & Cold Chain Management

The Executive - Order Processing (Warehouse & Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process. Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Business Administration Operations

1. Manage stakeholders to monitor completion of requirements and activities
2. Participate in value-based culture and a culture of accountability in the organisation
3. Adhere to organisation's governance, compliance issues and reporting processes
4. Adhere to organisation's data governance and protection processes
5. Lead teams in the workplace
6. Review allocation of resources in support of different business activities
7. Optimise use of allocated resources
8. Coordinate operational policies, standards and procedures
9. Execute risk mitigation plans
10. Develop incident or crisis management plans to ensure gaps are mitigated

1. Analyse risks associated with different approaches of process changes
2. Engage senior management for buy-in to implement solutions identified
3. Execute business processes improvement solutions
4. Adhere to corporate social responsibility policies for logistics operations
5. Execute environmental protection policies and procedures
6. Develop measures using quality management knowledge to enhance quality standards

1. Manage WSH activities to ensure department's compliance to requirements
2. Perform safety and health risk assessment
3. Coordinate corrective actions to address areas of non-conformance to WSH standards
4. Address WSH risks from assessment reports to determine hazards
5. Manage WSH solutioning discussions around suggestions to improve existing processes

1. Review areas in logistics operations where technology can enhance processes
2. Leverage on data analytics to build insights on technology usage

1. Manage key accounts through maintaining close contact with stakeholders
2. Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
3. Plan delivery of logistics products and services that meet customer requirements
4. Deploy logistics services that meet customer requirements
5. Monitor lapses in delivery of logistics services to customers
6. Resolve escalated customer relationship management conflicts

1. Review application of integrated logistics solutions and business management principles to improve overall transport plan

1. Manage resources to ensure cargo-handling schedules are met
2. Manage cargo documentation process according to industry standards or sector requirements
3. Develop operational improvements based on performance measures
4. Develop methods and techniques to manage time and temperature-sensitive cargo
5. Manage time and temperature-sensitive cargo operations

- Basic knowledge of SAP/Warehouse Management System (WMS)
- Proficiency in basic Microsoft Office/Power Platform Applications

- Diploma/Degree in any logistics-related field
- 1-3 years of working experience