Executive Floor Assistant Manager (Team Leader) - Conrad Singapore Orchard

Job Description - Executive Floor Assistant Manager (Team Leader) - Conrad Singapore Orchard (HOT0B2GX)

Work Locations

Conrad Singapore Orchard
1 Cuscaden Rd
Singapore 249715

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.

An Executive Floor Assistant Manager with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests and ensuring satisfaction of executive Guests throughout their stay at the hotel.

What will I be doing?

• Supervise Executive Floor operations during your assigned shift to a consistently high standard.
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Assist in “WOW” experience of guests.
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations.
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day.
• Manage queue at the desk and assist with the arrivals and departures at the front desk when required.
• To supervise and assist in the preparation and serving of alcoholic and non-alcoholic beverages.
• Monitor the appearance, standards and performance of Team Members with an emphasis on training and teamwork.
• Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times.
• Comply with Hotel security, fire regulations and all health and safety legislation.
• Familiarize with Hotel and Executive Floor policies.
• Undertake tasks as instructed by the Executive Floor Manager.
• Coach new Executive Floor Executives on role and responsibilities.
• Support new team members in any areas that they are not yet competent to handle independently.
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes.
• Ensure that the Reception and Lounge are sufficiently stocked with daily essentials.
• Support in receiving and confirming room reservations.

What are we looking for?

• At least 4 years of previous experience in the luxury hotel, leisure or retail sector.
• Calm, efficient, resourceful and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to listen and respond to demanding Guest needs.
• Accountable and resilient.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.

What will it be like to work for Hilton?

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.