Executive, Digital Operations (2-years contract)

*Please note that this is a 2-years contract position. Any subsequent renewal of contract or conversion to permanent employment will depend on business needs.

Manage operations and learning administration

1. Ensure timely preparation of classes (for Pre-Operations Team).
2. Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.
3. Coordinate with on-site Operations team to ensure classes are ready to start.
4. Send confirmation/cancellation letters to trainees before commencement of classes.
5. Coordinate learner registration for corporate clients.
6. Support coordination of trainee transfer of classes.
7. Liaise with external assessment centres for booking of assessments.
8. Record daily tasks completed for reporting.

Manage stakeholders

1. Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.
2. Maintain good customer service relationships at all times.
3. Liaise with Corporate Sales Team on dates and attendance updates.

Requirements:

1. Diploma holder or equivalent qualifications
2. Good complaint resolution skills will be an advantage.
3. Good knowledge of supported courses will be an advantage.
4. Good knowledge of training administration systems will be an advantage.