Executive, Customer Development

Job Description

• Respond to customer enquiries and prepare relevant documentation for quotations & order processing.
• Attend to customers’ queries and feedback timely and efficiently through over the counter, phone, emails, etc.
• Assist clients with product selection.
• Issue Request for Price to source for price checks and new products.
• Follow up on quotations with customers.
• Follow up on orders with customers.
• Manage delivery orders to customers.
• Manage after-sales issues relating to replacements and repairs.
• Liaise with Logistics & Purchasing department to advise customers on order status.
• Work with the sales department to resolve customers’ feedback/issues.
• Monitor sales order backlog and incoming shipments for delivery planning.
• Follow up on pricing with the sourcing department for new items/projects.
• Handle customer credit applications.
• Prepare tender documents and submissions.
• Other duties as assigned.

Job Requirements

• Minimum Diploma / ‘A’ levels
• Minimum 1 year relevant working experience in related field with purchasing/F&B background
• Proficient in MS applications
• Excellent interpersonal & communication skills
• Must be meticulous and able to pay attention to detail
• Willing to learn and adapt
• Efficient and ability to complete the customer service sales cycle