Executive, Customer Care

About Maha Chemicals Asia

At Maha Chemicals Asia, we don’t just serve the paints and coatings industry—we redefine it. With over 35 years of leadership in Southeast Asia’s specialty chemicals sector, we are on a mission to create a sustainable and agile future for manufacturers across the region. Founded in 1975, we exist because “We believe in catalysing sustainable solutions for the highest benefit of humanity.”

Our Vision & Mission: Shaping Tomorrow

We are not just another company; we are a movement. Our vision is clear:

“We will be the catalyst to a healthier planet.”

To make this a reality, we are transforming how we work, think, and grow. Our mission is to be the most agile partner that empowers manufacturers in Asia to thrive—and that starts with you.

A People-First Transformation

At Maha, we believe that the strength of our organisation lies in its people. That’s why we are undergoing a business transformation to become a truly people-first, service-centred company. Across our 12 countries and 19 offices, we are equipping our teams with the skills and capabilities to lead, communicate, and solve problems strategically.

We are not just hiring employees—we are building superheroes. People who want to make a real impact, drive change, and leave a legacy. If you join us now, in 3-5 years, you’ll be able to proudly say:

“I helped build Maha into the strong, reputable organisation it is today.”

About the Role:

Be the Heart of Every Order – Join Our Customer Care Team!

Are you someone who thrives on creating seamless customer experiences, loves solving problems, and enjoys working across functions to get things done? Join us and be part of a team that’s dedicated to serving from the heart – turning every order into a positive experience for our customers.

What You’ll Be Doing:

Take Ownership of Order Fulfilment
Be the key contact for end-to-end order management – from receiving and entering purchase orders, tracking shipments, to ensuring on-time delivery. Your attention to detail will help turn every transaction into a smooth and delightful customer experience.

Be the Voice of Support
Communicate confidently and clearly with customers across phone, email, and other platforms. You’ll address questions about products, services, and order status, ensuring customers feel heard, supported, and valued.

Keep Things Moving Regionally
Coordinate and consolidate shipping documentation across the region to support efficient, accurate, and compliant delivery processes.

Solve Problems Before They Escalate
Jump in to investigate order or delivery issues. You’ll troubleshoot, propose smart solutions, and follow through until the customer is fully satisfied.

Stay on Top of the Paper Trail
Generate and manage accurate documentation – invoices, shipping manifests, and order records – keeping everything organized and audit-ready.

Connect the Dots Across Teams
Partner with logistics, sales, and finance teams to ensure service levels are met. You’ll also liaise with warehouse teams to keep customers updated on their order status and account details.

What We’re Looking For:

Diploma or equivalent required; an Associate's or Bachelor's degree in Logistics, International Trade, or a related field is preferred.

Minimum 2 years of hands-on experience in customer service, preferably within a logistics, distribution, or supply chain environment.

Proficient in Microsoft Office applications (Excel, Word, Outlook).
Familiarity with ERP systems is a strong plus.
Experience in coordinating with freight forwarders or shipping liners will be highly advantageous.

Why Join Maha?

Be part of a game-changing transformation in an established industry leader.

Shape the future of sustainable solutions in chemicals space.

Play a vital role in shaping customer satisfaction and retention

Work in a dynamic, people-first environment where your contributions matter.

Ready to Take on the Challenge?

If you’re looking for more than just a job—if you want to drive change, lead a team, and make a lasting impact—then this role is for you.

Join us. Grow with us. Build the future with us. Apply today and be part of something bigger than yourself!