Executive - Air Freight, Export Customer Service

At Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities:

• Handle all export queries
• Liaise with shipper for collection arrangement and other export matters
• Liaise with sales and destination office for air approval and rates establishment
• Liaise with finance team for shipments with COD payment or customer accounts that exceeded the credit limit
• Liaise with Vendor Management to organize collection
• Liaise with the Air freight planner for flight schedule
• Liaise with the import team for re-export shipments
• Liaise with the permit department for all export permits applications
• Liaise with the warehouse team for cargo acceptance, release, cargo sorting, packing, or any storage requests
• Liaise with external vendors for DG packing, crating jobs, fumigation, etc.
• Liaise with export operation team to provide shipping instructions

Minimum Requirements:

• Min. 2 years of relevant experience
• Previous experience in air freight, logistics, or export customer service is preferred
• Qualification: Min. Diploma in Air Logistic/Supply Chain Management
• Experience in Export Customer Service
• Ability to work under pressure and meet deadlines
• Strong knowledge of international shipping regulations and customs procedures
• Excellent communication and customer service skills
• Able to work on weekends and holidays (if necessary)
• Knowledge of Microsoft Excel and Microsoft Word would be an advantage

Open for Singaporean and PR. To be considered for this position, you must have valid rights to work and live in Singapore.