Events Support Engineer , IT Services

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Sector: Engineering
Role: Professional
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

The Events Support Engineer's primary responsibility is to operate and monitor remote Amazon Events scheduled to be livestreamed and/or recorded. This will include testing, troubleshooting, communicating with local AV, Event production teams, and Organizers of events, and post-production delivery. The engineer will also serve as support for onsite and offsite events when the need arises. They should have a diverse AV background with experience in livestreaming, audio, video, lighting, and integrated AV systems. Additionally, the team member will have strong organizational skills, calendaring, self-accountability, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.

Key job responsibilities

1. Professional, discrete, and service-minded communication with customers, teams, and business partners in all modes: telephone, email, instant message, text, or in person.
2. Accomplishing tasks, keeping up with calendaring and emails on a daily basis.
3. Raising the bar at the level of production and design applied to daily livestreams/recordings.
4. Work closely with the Events Production and other internal teams to deliver complex setups.
5. Actively analyze existing processes, then help establish new processes and improvements to elevate team and client experiences.

1. Reaching out and touching base with local building AV and event POC.
2. Implement the setup and configuration of audio, lighting, video production, presentation systems, and staging equipment.
3. Connecting and testing remote locations with local systems.

1. Launch timely events for livestreams and recordings.
2. Ability to make executive decisions on audio and video productions levels in a wide variety of event situations.
3. Optimizing systems for best quality attainable.
4. Dynamically adjust work schedule to business needs.

1. Touch base with organizer post event.
2. Provide editing and delivery of recordings to organizers.
3. Upload metrics for each event.
4. Conduct thorough troubleshooting and testing as needed or as directed by the engineering team, reporting back with detailed reports.
5. Identify and work to resolve Audio, Lighting, Video Production, or Presentation system issues, and report detailed findings to the engineering team.
6. Actively analyze existing processes, then help establish new processes and improvements to elevate team and client experiences.

1. 2+ years of livestreaming support experience.
2. Understanding of livestream software.
3. Knowledge of streaming media protocols: RTMP, HLS, SRT.
4. Knowledge/experience in a range of VC/AV equipment.
5. Knowledge/experience using video conferencing software (Zoom, Webex, MS Teams).
6. Excellent communication (oral and written), interpersonal, and presentation skills.

1. Professional qualification in livestreaming / AV or related field, or equivalent experience.
2. Experience in troubleshooting and critical problem-solving.
3. Knowledge / Experience with AWS livestreaming products (Elemental MediaLive, MediaPackage).
4. Knowledge / Experience deploying and operating cloud livestream systems.

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