Events Manager

EVENTS MANAGER ROLE

Position Overview:

· Events Manager, reporting to Head of Events

· Background in Events, Entertainment, Marketing or Hospitality

· Big picture thinking, excellent leadership and management skills

· Strategic thinking and problem solving mindset

· Outstanding attention to details and well organised, able to multi-task and thrive in a fast paced environment

· Driven, with a can-do attitude

· Able to work independently and in teams

· Able to handle multiple projects and tight deadlines

· Technology savvy and aware of the latest events technology, ticketing systems and platforms

· Somebody who enjoys food and wine!

Job Responsibilities:

1. Support Head of Events with conceptualisation, planning, logistics and execution of all events, including internal staff events and regular club programs.
2. Manage and lead junior staff in terms of training and development.
3. Develop, implement and improve department Standard Operating Procedures, processes and policies.
4. Manage events administration and department operational costs.
5. Plan yearly events calendar and forecast budget for financial year.
6. Develop and manage price points for different categories of events.
7. Drive sales for club events and private dining experiences.
8. Manage Key Performance Indicators as set out by The Executive Committee.
9. Operationally run all events in private event spaces (set up, service, tear down).
10. Ensure each event has the required staff/correct staffing levels.
11. Work closely with relevant internal departments to organise different formats of events, ensuring member expectations and ticket sales targets are met.
12. Organise and manage required stock for event spaces (tables, furniture, linen, crockery, cutlery, IT equipment, glassware).
13. Deliver each event impeccably, meeting all event expectations.
14. Provide feedback from all events to ensure delivery to required standards.
15. Build and cement relationships with existing members and expand club offerings beyond physical premises.
16. Lead by example regarding service standards required in a luxury brand environment.
17. Ensure a warm and welcoming experience for all members and visitors dining in the club.
18. Exceed guest expectations at all times in all areas of lounge, dining and events service delivery.
19. Develop wine knowledge (e.g., via in-house WSET training).
20. Develop outstanding knowledge of all food, wines, cooking techniques and allergy requirements to advise guests appropriately.
21. Assist in planning and coordinating menus with the chef and sommelier team for events.
22. Respond to enquiries, manage member feedback and complaints.
23. Meet and greet guests, organising table reservations for events.
24. Help in any area of the club when circumstances dictate as directed by Head of Events.

(We regret that only shortlisted candidates will be notified.)