Events and Operations Executive

Are you passionate about empowering individuals to thrive in the evolving economy? Join a dynamic team and help deliver educational programs that inspire personal growth and success.

We are seeking an Events and Operations Executive to play a key role in ensuring exceptional client experiences, from event management to customer support and mentor coordination. If you're organized, tech-savvy, and driven by a commitment to excellence, we’d love to hear from you!

POSITION RESPONSIBILITIES:

Event Management

• Organize and announce weekly events for our client base, ensuring smooth execution and clear communication.
• Collaborate with internal teams and external stakeholders to manage logistics and ensure event success.

Customer Support

• Oversee customer support channels (live chat and email), delivering prompt and effective solutions.
• Resolve client issues and escalate complex queries, ensuring exceptional customer satisfaction.

Mentor Support

• Support the Head of Mentors in their role, facilitating communication between mentors and clients.
• Assist in recruiting and training new mentors as needed.

Live Events Support

• Act as Program Director for physical events, managing logistics, speaker coordination, and technical requirements to ensure flawless execution.

Client Onboarding

• Guide new clients through onboarding, setting clear expectations, and ensuring they are equipped to succeed.

ROLE REQUIREMENTS:

• Proven experience in client-facing roles like Customer Support, Client Success, or Account Management.
• Exceptional communication skills and a customer service mindset.
• Strong organizational and project management abilities, capable of managing multiple tasks effectively.
• Experience coordinating large-scale events or conferences is a plus.
• Tech-savvy, with the ability to troubleshoot and guide clients on digital platforms.
• Thrives in a fast-paced, team-oriented environment.
• Fresh graduates are welcome to apply.
• Previous experience in office administration or as a personal assistant will also be considered.

If you're ready to make a difference and have the skills to excel in this role, we want to hear from you!

Take the next step in your career and help us shape the future of education and empowerment!