Event Service Specialist

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services.

Learn more at www.firstagency.com

What You Would Get To Do

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. You will be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

Your Contributions

• Primary contact on the event day for event hosts, ensuring appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
• Work across various event spaces, traveling between different floors and buildings throughout the day.
• Coordinate and execute event logistics, including manual handling, lifting/moving boxes (15kg/35lbs) and other items like tables and chairs as needed.
• Remain in a stationary position for prolonged periods throughout the day to support the running of events.
• Move around in different positions to accomplish tasks in environments including tight and confined spaces.
• Review all event needs and re-confirm or clarify any areas of concern prior to the event.
• Support events onsite which could include managing multiple events a day.
• Troubleshoot issues and escalate any advanced needs to the appropriate internal partner.
• Communicate any pertinent adds/changes to the event team and supporting services lines as needed.
• Assist event managers in the planning of large-scale events.
• Support the end-to-end planning for small-scale events as needed.
• Provide administrative support for event managers by keeping tracking tools, event planning documents, and internal planning systems up-to-date and accurate.
• Compile reports related to on-site events including post-event data.
• Support the Guest Services team as needed, including guest check-in, wayfinding, swag organization and distribution, and answering questions on event details.

What We Are Looking For

• 0 – 1+ years’ event coordination experience including internships or other applicable experience related to the responsibilities of the role.
• Bachelor’s Degree preferred.
• Must be fluent in English.
• Must be able to work fully on-site.
• This role will require flexibility to be deployed to support across the campus as required.
• Knowledge of basic and fundamental standards of event management and event operations.
• Excellent interpersonal, communication, and organizational skills.
• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment.
• Creative problem solver, resourceful, team player.
• Adaptability to situations and ever-changing demands.
• Highly organized with the ability to handle multiple tasks to meet strict deadlines.
• Excellent time management and multi-tasking skills.
• Ambitious and proactive with a calm and flexible approach to handling pressure.
• Experience working on large and complex databases is a plus.
• Flexibility of hours, must be willing to work mornings, evenings, and potentially weekends as needed.

Administrative and General

• Assume responsibility for own environment, ensuring adherence to health and safety policies.
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity.
• Build excellent relationships with teams through positive communications.
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently.
• Work on ad hoc requests from clients as required.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to any protected characteristic. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.

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