Event Coordinator

Job Summary:

We are currently seeking a dedicated and enthusiastic Wedding Coordinator to join our dynamic team on a full-time basis. This position plays a pivotal role in bridging communication between our clients and production team members, ensuring a seamless workflow and exceptional client satisfaction.

The successful candidate will be responsible for managing customer inquiries, maintaining accurate client and production information in our Customer Relationship Management (CRM) system, and preparing client deliverables such as albums, prints, and photos.

This is a full-time role that offers the opportunity to be a part of a collaborative, creative, and fast-paced environment. We’re looking for someone who is organized, proactive, and passionate about creating a memorable experience for our clients from start to finish.

Job Responsibilities:

• Client and Production Coordination: Serve as the primary liaison between clients and production team members to ensure clear and timely communication. Coordinate logistics and resolve any arising issues to ensure client expectations are met and exceeded.

• Customer Service: Respond to customer inquiries promptly and professionally, providing high-quality service and support. Address any client concerns and feedback, aiming for quick and effective resolutions.

• CRM Management: Regularly update and maintain accurate records of client and production information within the company’s CRM system to ensure data integrity and accessibility.

• Preparation of Deliverables: Efficiently prepare and organise deliverables, including albums, prints, and photos, ensuring they meet the company’s quality standards and client specifications.

• Administrative Support: Assist in various administrative tasks as needed to support the team and enhance the overall efficiency of the production process.

Job Requirements:

• Education and Experience: Possession of a diploma or equivalent certification. Prior experience in wedding/event coordination, customer service, or a related field is preferred but not mandatory.

• Technical Proficiency: Comfortable using Google Sheets and familiar with standard office software. Experience with CRM systems is an advantage.

• Communication Skills: Proficiency in written and spoken English is essential. The candidate should possess excellent communication and interpersonal skills to effectively interact with clients and team members.

• Organisational Skills: Strong organisational and time-management skills, with the ability to prioritise tasks and manage multiple deadlines in a fast-paced environment.

• Adaptability: Ability to adapt to changing situations and handle various customer scenarios with professionalism and composure.

We are looking for a candidate who is eager to learn, highly motivated, and capable of working both independently and as part of a team. If you meet these requirements and are looking for an opportunity to contribute to exciting events and client projects, we encourage you to apply for this rewarding role.