EUC IT Engineer

Job Responsibilities:

• Setup, installation and deployment of computers.
• Cloning/Imaging of laptops/desktops.
• Email and phone communication with customers.
• Station at customer’s office for IT support if required (reporting will be at customer location).
• Perform IT support (Ticketing System, Remote Support, Onsite Support).
• Active Directory user account management.
• Provide administrative support in checklists/reports.
• Perform computer hardware parts upgrades/replacements.
• Other adhoc duties/projects assigned.

Requirements:

• Understanding of basic Windows OS commands and adequate knowledge about the Windows OS environment, and software such as Microsoft 365, Microsoft Active Directory system, SCCM, and MDT system.
• Experience in ServiceNow ticketing system is preferable.
• At least an IT Diploma.