Enterprise SSD Customer Support Engineer

Key Responsibilities

• Understand customer needs and perform failure analysis on Firmware related issues.
• Manage customer issues driving issues to closure.
• Provide technical input and estimate development effort to support of new business cases.
• Build trusting relationships with customers, customer-facing teams and others in SSD engineering.
• Support post qual release customer qualifications, Firmware management and Firmware releases.
• Provide technical guidance to customer facing teams and validation teams.

Requirement

• Bachelor's or Master's degree in Electrical/Electronic Engineering or Computer Engineering.
• 2-6 years of experience in embedded firmware development, preferably in storage/SSD, is a strong plus.
• Excellent knowledge of system storage and platform ingredients (CPU, Memory, drivers, OS, firmware).
• Experience with storage interfaces (SATA, SAS, PCIE, NVME) is a plus.
• Proficiency in C-based programming and Python.
• Ability to work independently in a fast-paced environment and adapt to change.
• Strong analytical, problem-solving, and project management skills.
• Effective oral and written communication skills.
• Self-motivated and enthusiastic in a dynamic environment.