English Tuition, Enrichment Centre Manager - Bukit Timah / with Sales Target KPI

Our client specializes in English and Writing classes for primary and secondary level students. They comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. They are committed to delivering first-class and well-rounded English enrichment to our customers.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join them in shaping the future of education and delivering exceptional learning experiences to our students.

Job Requirements

• Diploma or degree in any discipline with Min. 2 years' experience in the industry; management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems.
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset.

Job Description

• To lead and oversee the sales, business development, and day-to-day operations of an award-winning enrichment centre.

As the Center Manager, you will be responsible for:

• Achieving sales targets and promoting operational excellence.
• Leading your center's team to achieve the center's sales target.
• Ensuring the center's success by delivering exceptional service and building strong customer relationships.
• Your passion for education and dedication to providing the best learning experience for the students will be the driving force behind your success in this role.

Delivering Service Excellence:

• Ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: Leading your Customer Service team to manage strong relationships with customers, ensuring that valuable customers have their needs met.

Delivering Operational Excellence:

• Accountable for managing the facilities, resources, and equipment in your center, ensuring that safety protocols are adhered to.

Leadership and Team Management:

• Leading and fostering a positive work environment.
• Establishing open communication, coaching and mentoring team members, resolving conflicts, and promoting teamwork.
• Setting clear expectations, conducting performance evaluations, collecting feedback, and giving due recognition to boost the team's motivation and job satisfaction.

Other Information

• 44 hours work per week. 5 days' work week: Work 4 weekdays: 12:30pm to 9:30pm and 1 weekend from: 8:30am to 6:30pm.
• Based in Bukit Timah Branch.
• Centre has various locations; candidates need to be comfortable being assigned to or traveling to other centres based on operational needs.
• We offer a competitive salary package of Basic $4,200 with performance-based incentives, annual performance bonus, and opportunities for professional growth and advancement.

Interested candidates kindly send in your resume. We regret only shortlisted candidates will be notified.