Engineering Specialist

IDS Medical Systems (idsMED)

Singapore

SGD 60,000 - 80,000

Job description

Job Responsibilities

Responsible to carry out all warranty, preventive, & breakdown service jobs assigned on monthly basis
Responsible to carry out preventive maintenance according to schedule by clear time planning and making appointments with specific customers
Responsible to plan and balance for efficacy and productivity by meeting organization goal to turnaround within 72 hours excluding weekends and public holidays
Responsible to maintain proper records of equipment history by customer and department both at site and also regularly update SOM to ensure real time
Responsible to prepare job sheets, seek customers approval/confirmation, co-ordinate with SOM to invoice with correct spare parts
Responsible to co-ordinate with SOM & prepare quotations for the right decision maker and track
Responsible to ensure timely job sheet closure to speed up billing processes to reduce AR & Inventory holding
Responsible to familiarize with the ISO procedure & always operate within the guideline
Responsible to familiarize with all risk management processes and ensure compliance at site
Responsible to do it right first time and be aligned to aim for zero complaints
Responsible to plan & co-ordinate with customer/end user to reduce time & resource wastage
Prepare and decide all quotation & track for official purchase orders for breakdown repairs
Drive & comply to organization objective and always response time within 10 hours at site during office hours
Responsible to always communicate professionally with internal and external customers
Responsible to create competitive advantage by adding value to the organization through building strong relationships with biomedical engineers in key accounts
Attend all training or re-training identified and contribute to continual improvement by giving constructive feedback to manufacturer
Responsible to share & where applicable, conduct cross training internally to increase competency of other engineers and also organize & provide training for biomedical engineer departments
Responsible to gain & gather information in the field & make informed recommendations to service manager & participate in the drive for sharing of best practices based on customers feedback and personal experience

Work Experience & Qualification

Candidate must possess at least Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering or equivalent.
At least 2-3 years of working experience in hospital environment/Aesthetics Clinic or engineering consultancy firm.
Have 2-3 years of working experience in BioMED or medical laser equipment
Strong engineering and IT knowledge
Possess own transport (Preferably)
Able to travel outstation or overseas when required.

Competencies

Showing commitment to work and consistently producing the desired outcomes.
Working positively, responsibly and sharing a sense of accountability
Displaying strong detailed knowledge of the product/service that you are involved in.
Delivering expected outcomes by using available resources effectively
Fluent in English / Mandarin

Attributes

Be a natural multi-task person who has a positive and proactive attitude in problem solving.
Passionate and energized, take initiatives and integrity are key requisites to this management position.
Willing to work effectively in a team.
Able and willing to openly share ideas, communicate effectively and contribute meaningfully.
Possess and demonstrate an unwavering commitment to achieving goals and delivering optimal results.
Embrace the idsMed values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship
Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.