Engineering Monitoring Specialist

Are you ready to take control and make a difference? Join our dynamic team as an Engineering Monitoring Specialist, where you'll leverage cutting-edge technology to ensure the optimal performance and reliability of our engineering systems. Your expertise in real-time data analysis and proactive issue resolution will be pivotal in maintaining our high standards of operational excellence!

Banking Circle is a truly international and vibrant company with more than 600 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.

About the role
To support our exciting growth journey, we are seeking a motivated Engineering Monitoring Specialist to join our dynamic team. Reporting to the Team Lead in our Engineering Control Center (ECC), you will play a crucial role in ensuring the seamless operation of our core infrastructure, systems, applications, and services.

As part of the ECC team, you will:

1. Monitor all incoming alerts using our advanced monitoring application, Dynatrace.
2. Perform 1st level support and efficiently escalate and manage incidents.
3. Ensure 24/7 proactive monitoring to maintain optimal performance and reliability.
4. Manage escalation and follow-up of alerts and incidents until resolution.

You will be based in our new offices in Singapore and help build a Monitoring Team in the APAC region.

What you will be doing
In the event of a major incident, you will take control of the process and lead efforts to restore operations swiftly and effectively.

Your role will involve:

1. Assessing the impact of incidents on both the business and customers, ensuring minimal disruption and clear communication.
2. Participating in continuous investigation, troubleshooting, and resolution of technical issues in a demanding 24x7x365 environment, showcasing your problem-solving skills and resilience.
3. Performing daily system health checks to proactively identify and address potential issues before they escalate.
4. Executing manual changes as needed to maintain system integrity and performance, and preparing and maintaining documentation and reports to ensure transparency, compliance, and continuous improvement.

What we are looking for
To excel in this role, you should have at least 1 year of experience in a similar position or within an IT Operations environment. We value curiosity and a strong drive to expand your knowledge and skills.

We expect you to have:

1. Basic IT skills and knowledge.
2. ITIL certification; Azure and Kubernetes experience is a plus.

You are an exceptional team player, thriving in collaborative environments, working seamlessly with colleagues and stakeholders. Your strong customer focus allows you to adapt and perform effectively under tight deadlines. You possess strong analytical and problem-solving skills, identifying opportunities to enhance efficiency. You bring a positive and open mindset to every challenge, ensuring a proactive approach to your work.

What we offer you
We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team. Furthermore, we offer a competitive salary and a generous benefits package, opportunities for continuous learning, development, and a dynamic and collaborative culture that values personal initiative and professional achievements.

Would you like to join us?
We will be conducting interviews continuously; therefore, we urge interested candidates to apply online as soon as possible. Please note that applications or CVs coming through email or direct messages will not be accepted or considered.

If you have questions, do not hesitate to contact Kheira NOUGAL, Global Recruitment Partner from the People Team at khno@bankingcircle.com. No agencies, please.

Department:

Location: Singapore (SG)