Engineering Administrator

Financial Returns

• Interacts and cooperates with other departments when necessary to provide additional or specialised services for functions, promotions, and festivities.
• Prepares daily room assignments (PMM and other related servicing) for technicians.
• Reviews BPN for special requests or instructions.

Guest Experience

• Key work order for Engineering to follow up with the maintenance job.
• Informs Manager or security of any emergencies brought to Engineering attention.
• Updates registration cards in Front Office.
• Interacts and cooperates with hotel guests and outside contractors as directed by superiors.
• Follows up with Guest requests by coordinating with both Engineering and Housekeeping departments.

People

• Answers phone and logs all messages.
• Informs supervisors of any special guest needs.
• Transmits messages from guests to Housekeeping personnel, front office, and engineering.
• Ensures all calls pertaining to the next day’s operation, such as personnel calling in sick, are logged in the message book and keeps Engineering Manager informed.
• Ensures punctual attendance and adherence to duty schedules by all subordinate staff.
• Ensures that house rules are followed.
• Prepares monthly staff attendance record as required.
• Ensures that personal grooming and hygiene standards are being observed. Carries out spot checks in the morning.
• Ensures hotel rules and regulations are fully followed, avoiding infringements such as:
• Sleeping while on duty
• Arriving late at the beginning of the shift
• Departing early at the end of the shift
• Not following up on guest complaints
• Not adhering to grooming standards

Responsible Business

• Prepares the next day’s schedule based on the house count.
• Calls in extra personnel when necessary.
• Coordinates with outsourced labour vendors and prepares monthly attendance report (Engineering).
• Prepares vendors’ invoices to submit to Finance Department.
• Assists in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM).
• Assists in documenting audit files.
• Raises purchase orders.
• Handles IHG Green Engage data entry.
• Assists on report making and monthly submissions.
• Ensures all Engineering supplies are at the desired par.
• Maintains key control and follows established key control procedure.
• Is familiar with property safety, first-aid, and fire and emergency procedures and operates equipment safely and sensibly.
• Is aware of the duty of care and adheres to IHG's various workplace health and safety related policies and procedures.
• Complies with hotel's Health, Safety & Hygiene Policy.
• Performs other duties as assigned by superiors.