End User Services Engineer, Group End User Services

Job Description - End User Services Engineer, Group End User Services (240001NU)

End User Services Engineer, Group End User Services - (240001NU)

Responsibilities

• Manage end-user services operations and provide technical support for PC/notebooks in a large-scale enterprise environment.
• Manage Windows and Mac base image builds, patch updates, and resolution of end-user issues.
• Analyse end user computing conditions to optimise computing performance and interoperability with endpoint security and collaboration software.
• Provide support for setup of large-scale video/audio conferences and virtual events.
• Manage service status, escalations, track major incidents and service issues. Coordinate updates to management and manage communications to users.
• Participate in EUC projects including implementation of Office 365 Collaboration suite, Windows version upgrades, and virtual desktop environment.
• Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and employee experience.
• Develop automation scripts to optimise endpoint performance, deployment and maintenance.

Qualifications

Job Requirements

• Bachelor’s degree in IT and minimum 3 years experience in an IT end-user computing and engineering position, preferably in banking.
• Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, Video/voice conferencing, Telephony, MDM / Intune, SCCM, application packaging, Windows GPOs.
• Knowledge in related infrastructure domains Windows AD, SCCM, messaging HCI, network, etc.
• Knowledge of endpoint security, management of group policies and security controls. Experience in implementing and managing end-point security products (McAfee, Microsoft Security suite).
• Added advantage if possessed VB, C#, Python programming language, PowerBI and RPA.
• Added advantage if possessed professional certification in CISSP (Certified Information System Security Professional).
• Excellent communication, interpersonal and presentation skills.
• Excellent analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
• Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player.