Executive, Business Support (MDIS Residences)

Description of Duties:

1. Support the daily operations of the Front Desk as well as the Residence as a whole
2. Attend to all enquiries, reservations, and feedback
3. Address all concerns or complaints with the utmost urgency and professionalism
4. Assign rooms for room changes and reservations made for individual, group, and short-term bookings
5. Handle all tenants' Check-In and Check-Out in an accurate, efficient, and friendly manner
6. Conduct in-room and/or house rules orientation in a professional manner
7. Activate, record, and monitor the room access card(s)
8. Follow up on damages/defects with tenants and external vendor(s)
9. Perform deposit refunds, cashier duties, generate receipts, invoices, and reports, ensuring accuracy at end-of-day settlement
10. Process commissions for paid reservations to agents
11. Carry out night audit process with the property management system
12. Prepare operational reports and/or generate comparative data to management, including occupancy forecasts, monthly arrival and departure lists, and monthly surveys on service quality
13. Work along with outsourced partners like Housekeeping, Security, and Property Management
14. Occasionally help out and/or attend after-shift Residence events
15. Uphold the image of the Residence in terms of cleanliness and tidiness at the front and back of the house at all times
16. Perform ad-hoc front desk and/or business support administrative duties as assigned

Experience and Qualifications Required:

1. Work with maturity, meticulous care, confidence, and independence
2. Maintain good grooming and mannerism
3. Be in uniform during working shifts
4. Able to work in 2 rotating shifts and Saturday(s)
5. Prior experience with the Opera system will be an advantage
6. Must be able to handle dual role as a Customer Service representative at the Front Counter and Business Support in terms of administrative aspects for the operations in a Students' Residence
7. Must be able to support the Head of Department in administrative aspects

Please apply with a comprehensive resume including a summary of your working experience, current and expected salaries via APPLY NOW. We regret only shortlisted candidates will be notified.