Desktop/IT Support Engineer

Helpdesk or (Outsourced) – End-User Support

Location: Primarily Central Business District (CBD)

Key Responsibilities:

• Deliver 1st and/or 2nd level IT support to end-users to ensure business continuity.
• Monitor and maintain end-user computing devices to ensure optimal performance.
• Provide timely communication on issue status and resolution.
• Install, configure, and maintain computers, workstations, applications, and other related IT equipment and devices.
• Oversee IT asset management, including hardware tech refresh, preventive maintenance (e.g., laptops, printers), and monitoring of software licenses.
• Assist in the rollout and implementation of new end-user computing technologies and solutions.
• Ability to adapt to a fast-paced environment.
• Perform any additional IT-related tasks as required.

Requirements:

• Recognized Diploma or Degree in Information Technology (or equivalent).
• Minimum of 1 year of experience in delivering IT support to end-users preferred.
• Fresh graduates are welcomed to apply.