Operation Support Services Security Assistant Manager #HDC

Operation Support Services Security Assistant Manager #HDC

Broad Function

• Oversees technical functionality and provides users’ support for security and building systems including but not limited to Integrated Security Management System (ISMS), Electronic Access Control System (EACS), Contractor Management System (CMS), CCTV, Duress Alarms, Intrusion Alarm Protection (IPA), Electronic Key Management System (KMS), and Guard Tour System (GTS). Coordinates with hospital IT-provider Synapxe on cybersecurity compliance and processes, provides oversight to specialist system vendors to ensure established maintenance regimes are adhered to, and that critical systems are operationally ready. Collaborates with users on evolving system requirements, providing technical advice and solutions that are practical and cost-effective.

Key Responsibilities and Duties

Specific

• Ensure security and building systems are always ready to support routine and emergency operations. Able to anticipate, troubleshoot, and resolve systems issues.
• Coordinate with hospital IT provider to ensure cybersecurity requirements and processes are adhered to. Serve as a bridge between system specialist vendors and IT provider to minimize and resolve issues over converged network and hardware to ensure all field devices are functional and ready.
• Provide technical advice and support to Facilities Management/Operations Support Group (OSG) and other hospital users on evolving requirements, proposing practical options that are cost-effective.
• Provide oversight on systems maintenance regime by vendors, ensuring proper documentation and record-keeping. Ensure maintenance contracts are established or renewed on time.
• Review and provide recommendations on optimizing security workflows, deployment, and responsiveness to incident management by leveraging existing and new systems and technology.

General

• Participate in organization projects as assigned.
• Perform all other tasks as directed by the Director of Operations Support Services (OSS) or Director of Operations Support Group (OSG).

Job Requirements

• Recognized University degree or equivalent.
• Minimum 5 years relevant experience in security systems and acute healthcare settings in an executive or managerial role.
• Familiar with setting up and managing a full suite of security systems, including technical planning, budgeting, installation, testing, troubleshooting, programming applications, and systems setup.
• Familiar with cybersecurity requirements, processes, and workflows. Ability to work with multiple stakeholders to meet these requirements and ensure systems readiness and effectiveness are maintained.
• Strong interpersonal skills with an eye for detail and a high level of initiative.
• Strong leadership skills, excellent communication, and negotiation skills.
• Able to work under stress, make assessments, and sound judgment calls with incomplete information.
• Ability to navigate through different interest groups, administrative processes, time, and resource limitations to reach win-win situations.

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)