Executive - Volunteer Management

Job Responsibilities

1. Volunteer Management, Recruitment, Training and Development

• Recruitment of new volunteers
• Assign volunteers to relevant roles
• Provide on-boarding and facilitate training to volunteers
• Motivate and retain volunteers
• Engage volunteers, including those from partner churches, other community volunteer groups, schools or companies fulfilling corporate social responsibilities etc. to:
• Plan, organize and conduct centre-based active-ageing programmes and interest groups
• Participate in home-based Befriending and Buddying services
• Participate in outreach, road-shows and ad-hoc festive events, etc
• Manage the Volunteer Management System (VMS) for centre volunteers including registration and volunteers’ attendance.

2. Outreach and Befriending Services

• Strategy planning of effective outreach programmes and activities
• Co-ordinate outreach efforts with volunteers and volunteer groups to identify socially isolated seniors and seniors who require care management
• Conduct wellness assessments of seniors
• Assign befrienders to provide befriending services to socially isolated seniors
• Monitor the effectiveness of befriending through regular reports from befriender and feedback surveys from befriendees
• Onward referrals to case management executive for service linkage and care coordination, when required

3. Programme Co-ordination and Administration – support the Centre Manager to

• Empower seniors to participate in developing and implementing suitable active ageing programmes
• Collaborate with community partners to organise outreach programmes
• Prepare data for submission to MOH and AIC which includes, but not limited to:
  • Registration of all volunteers, befriendees and home visits records
  • Registration of wellness assessments, Information and Referrals made for befriendees
  • Registration of Client satisfaction surveys and Volunteers’ surveys
• Achieve service requirements and meet MOH KPIs
• Any tasks assigned by the centre manager

Job Requirements

• Diploma or Degree holder, preferably in community services, healthcare or social services
• Experience in the social service sector will be an advantage
• Passionate to work and interact with seniors in the community
• Strong inter-personal skills and ability to manage and motivate a pool of volunteers
• Good communication skills
• Good facilitation skills
• Ability to multi-task and work under pressure
• Team member skills
• Proficient in Microsoft Office
• Ability to work on weekends, when required, with time off-in-lieu