Senior Engineer, Product Complaint Investigation (Mechanical)

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Join us as a Senior Engineer, Product Complaint Investigation (Mechanical), and play a key role in investigating, analyzing, and resolving product complaints and returns. You will work closely with cross-functional teams, including Quality, Operations, Materials Experts, and Developers, to identify root causes and implement solutions to reduce field returns, improve product robustness, and minimize non-conformance costs.
Your insights will directly contribute to enhancing the overall quality of our products and processes, ensuring a seamless customer experience.

Key Responsibilities:

Investigation and Analysis:

1. Perform thorough mechanical evaluation and quality verification of field-returned hearing aids and accessories.
2. Analyze field return complaints to identify trends and recurring issues.
3. Collaborate with stakeholders to determine failure root causes and implement design improvements.
4. Generate field return statistics and prepare detailed reports on findings and corrective actions.

Maintenance and Improvement:

1. Work with domain functions to implement corrective measures and engineering changes.
2. Contribute to the creation and updating of Lessons Learned and Design Guides.
3. Participate in design reviews and risk assessments to prevent future product complaints and improve product robustness.

Reporting and Documentation:

1. Track and report on top quality complaints and return statistics.
2. Maintain accurate and comprehensive records of investigations and actions taken.
3. Prepare and present investigation findings, mitigation strategies, and recommendations to management and cross-functional teams.

Qualification and Experience:

1. Bachelor’s degree in Mechanical Engineering or related field.
2. 3-5 years of hands-on experience in mechanical product design, complaint investigation, and failure analysis.
3. Experience working in inter-cultural/global teams, collaborating across regions and functions.
4. Proficiency in utilizing tools such as Tolerance Analysis, DFMEA (Design Failure Mode Effects Analysis), Statistical Tools, and Design of Experiments (DOE).
5. Strong problem-solving skills and a keen eye for identifying root causes and implementing solutions.
6. Good communication and documentation skills, with the ability to present complex findings clearly.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.