IT System Administrator

The main purpose of the role is to support the system administration part to carry out day-to-day tasks of troubleshooting and deployments as scheduled. This role reports into the Local SHE IT manager and Global ITS workplace team and works closely with different stakeholders to ensure smooth running IT/IS operations.

Core Mission:

• Support L1/L2 incidents or requests raised by end users.
• Deploy new computer images as per the company’s standard using SCCM.
• Coordinate with suppliers on parts replacement or repair activity.
• Update all computer assets in CMDB or keep tracking assets in Excel as per the company’s guidelines.
• Support network-related incidents raised.
• Support all L1/L2 tickets raised.
• Support and troubleshoot printers and label printers.
• Installation and deployment of Windows 10 and Windows 11 Operating Systems.
• Installation of PC-based software like Office, Bartender, CodeSoft, etc.
• Manage and keep track of all software and hardware assets.
• Keep track of asset allocation to users and shared resources.
• Support conference room and Barco devices.

Requirements:

• Good knowledge of Windows environment/Operating system installations.
• L1/L2 support for handling all service requests and incidents raised in helpdesk tools.
• Good knowledge of SCCM software deployment and application installations.
• Good knowledge of application installations like Catia tools, in-house tools, or engineering apps installations, etc.
• Coordination with vendors for defective part replacement of workstations and laptops.
• Basic understanding of networking concepts (TCP, UDP, Routing).
• Good command of troubleshooting Windows OS-related issues.
• Good knowledge of scripting shell – like PowerShell or any other tool is an added advantage.
• Any certification of MCP or MCITP (Microsoft Certified IT Professional) is an added advantage.
• The minimum experience required is 1 to 2 years.