Customer Success & Experience Executive

We're Hiring: Customer Success & Experience Executive

Location: Hougang, Singapore
Type: Full-time (5-day work week, includes 1 weekend)
Working Hours: Weekdays (12pm–9pm), Weekends (8:30am–6:30pm)

About Us

At The Nuggets Academy, we’re more than just a tuition centre. We’re a heart-first, results-driven learning community that transforms students from reluctant learners to confident achievers in Math, Science & English.

We don’t just teach subjects — we build trust with parents, inspire joy in learning, and walk the journey together as a Nuggets family. If you're a people person who thrives on creating "wow" experiences, read on!

About the Role

We're looking for a warm, organized and service-oriented Customer Success & Experience Executive to champion our customer satisfaction efforts. You’ll be the go-to person for parent communications, onboarding, feedback collection and making sure every family feels valued and supported from Day 1.

What You’ll Do

Parent Onboarding & First Impressions

• Welcome new parents and students warmly (calls, WhatsApp, email)
• Manage onboarding steps & coordinate welcome kits

Communication & Retention

• Check in regularly with parents to provide updates & reassurance
• Be responsive to queries, feedback, and support requests

Parent Delight & Engagement

• Help plan appreciation gifts, community events & webinars
• Send birthday notes, “small win” updates, and other happy surprises

Feedback & Quality Assurance

• Gather testimonials and feedback from parents
• Monitor satisfaction trends and flag any concerns early

CRM & Admin

• Maintain parent data, update CRM with notes and follow-ups
• Track experience KPIs and assist with monthly reporting

You’ll Love This Role If You Are:

• A great communicator who loves people and conversations
• Empathetic and attentive to small details
• Tech-savvy (you’ll be using CRM, Google Sheets, WhatsApp Broadcast etc.)
• Passionate about children, families, and making a difference
• Reliable, responsive, and proactive

Bonus Points If You:

• Have experience in customer service or parent liaison roles
• Have worked in an education setting or enrichment centre
• Are creative with engagement ideas (events, messages, little touches)

What We Offer:

• A fun, warm & purpose-driven work environment
• Training and mentorship
• Career growth opportunities
• Staff perks, team bonding and more!
• The chance to genuinely impact lives

Ready to Join Our Nuggets Fam?

Submit your resume with recent photograph and a short paragraph on why this role excites you to:
recruit@thenuggetsacademy.sg