Senior / Assistant Manager, Inpatient Operations

Job Description:

Job Responsibilities*

Assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects.

S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence, and resource utilization.

Leadership and Strategic Planning

Participate in the development of strategic plans. He/She will facilitate the alignment of the vision, philosophy, strategic, and business plans for the Operations team.

This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.

Participate in the transformation of hospital design and delivery of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative/operational matters, and partnering with the Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/outcomes in the areas of total customer experience, operational efficiency, and optimal resource utilization.
• Track, monitor, and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services, and other stakeholders for ward infrastructure and/or building improvement projects to ensure
  • adequate planning of project phases and bed closures to minimize disruption to inpatient operations,
  • user requirements are adequately captured in project specifications,
  • site works are carried out in compliance with hospital standards e.g. infection control,
  • projects are completed on time and within budget.
• Track, monitor, and make recommendations for all hospital-related requirements related to its annual planning cycles, including financial, manpower, and total training budgets.
• Work closely with relevant departments on special projects, workgroups, or committees to resolve intra-department conflicts, initiate and propose options where possible, and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant projects, Quality Improvement/IT projects and initiatives. Constantly review within assigned areas, systems, and process initiatives to achieve safer, better, faster, and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
• Perform any other duties as assigned by Reporting Officer.

Skills and Knowledge

Degree in engineering with at least two years of working experience, preferably in the hospital/service industry.

Strong analytical, organizational, coordination, interpersonal, and communication (written & verbal) skills.

Proficient in MS applications e.g. Microsoft Word/Excel/PowerPoint.

Project management skills and experience.

Practical knowledge of hospital operations preferred.

Salary max at $5000

Job ID:
L5XW8V83

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to gesse.tan@peopleprofilers.com.

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd