IT Support Engineer

Job purpose

To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

1. Providing first-level helpdesk and end-user support.
2. Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data.
3. Installing and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
4. Troubleshooting of System and Network problems and diagnosing and resolving hardware or software faults.
5. Administration of user accounts (Active Directory, LDAP), Microsoft 365 Azure, WHM and cPanel.
6. Documenting and managing Client IT Assets, Inventory, and other IT supplies.
7. Testing and evaluating new technology.

Requirements

1. Proven 1 – 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.
2. Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
3. Required technical troubleshooting skills for Windows 10, 11.
4. Managing of Active Directory and User email accounts, Trend Micro and Acronis Backup Exec Virtualisation preferably VMware.
5. Basic networking protocols (DNS, DHCP, VLAN) with advanced printer/peripheral device troubleshooting.
6. Support for handheld smartphones and tablets.
7. Monitor and ensure compliance with the company’s IT Security policies.
8. Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management, and decision-making skills.
9. Willingness to take ownership of tasks and express interest in learning new technologies and systems.
10. Fresh graduates are welcome to apply.