Systems Analyst (Salesforce)

About Us!

The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies, improving service delivery, and optimising operations.

What Will You Do?

As a System Analyst (Salesforce), you will leverage your subject matter expertise to design and implement robust, scalable, and secure Salesforce solutions. Your key responsibilities will include:

1. Collaborating with stakeholders to validate and gather business requirements, ensuring alignment with the project’s goals and objectives.
2. Providing solution blueprinting and mapping Salesforce features to business requirements, ensuring alignment with CRM and SFDC best practices.
3. Designing solutions to integrate Salesforce with existing HDB systems and Whole-of-Government (WoG) components/services.
4. Developing data integration, data migration, and continuous delivery strategies, and applying Continuous Delivery practices for Salesforce solutions.
5. Delivering best practice advice and recommendations, often extending beyond Salesforce to overall systems architecture and product strategy.
6. Quantifying cost for Salesforce solutions and providing cost suggestions, including licensing costs.

You will be a Great Fit if you:

1. Have a strong background in Computer Science, Computer or Electronics Engineering, Information Technology, or related technical discipline.
2. Possess extensive experience (at least 3 years) in design and execution of medium and large-scale Salesforce implementation and support projects. Bonus to have Public Sector Solutions experience (Omnitstudio, Business Rule Engine & etc).
3. Have strong knowledge of Salesforce Platform especially in Service Cloud and Experience Cloud.
4. Exhibit strong analytical skills to translate business requirements into well-architected solutions that best leverage the Salesforce Platform.
5. Are proficient in Apex, Visualforce, LWC, and Salesforce integrations.
6. Are skilled in designing complex data models and capable of executing large-scale data migrations.
7. Hold Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified.
8. Have an excellent understanding of Salesforce Sharing Security: Profiles, Permission Sets, Roles, Record Visibility, etc.
9. Are an expert in defining business processes using Salesforce best practices.
10. Are proficient in designing and building user-centric solutions with Salesforce to drive user experiences and unlock business capabilities.
11. Possess in-depth knowledge of different integration patterns and best practices, such as events, synchronous vs. asynchronous messaging, peer-to-peer, publish-subscribe, distributed logs, and RESTful APIs.
12. Can recommend the most suitable technical options and clearly explain the rationale and trade-offs associated with these choices.
13. Have a strong understanding of enterprise security design to integrate Salesforce with Identity Providers and design authentication/authorization flows.
14. Have experience in developing data integration, data migration, and continuous delivery strategies.
15. Possess good communication skills and the ability to articulate technology concepts, participating in discussions on requirements with stakeholders.
16. Exhibit excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.

Good to Have:

• Great attitude to bring the best out of our team.
• Team player; we work together as a team.
• Autonomous; take ownership.
• Eagerness to learn and impart new skills, exhibiting structured and analytical thinking.

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers.

Entry level applicants are welcomed to apply.

Please apply for the job through the Careers@Gov job portal as linked: Careers@Gov Job Portal.