Manager, Programme Operations & Client Services

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

NUS-ISS Programme Operations and Client Services team supports the daily operations of post-graduate and executive education programmes for local, international, and corporate students and learners. The POCS team manages all student administration matters, from applications and admissions to course management, examinations, and graduation processes. The ideal candidate should have a strong interest in student administration, a keen eye for detail, and strong client-centric attributes.

Job Description

• Oversee the daily operations process for Executive Education and Graduate Programmes, including processing learner applications, administering course enrolments, managing learner feedback, executing examination processes, handling learner inquiries, and ensuring a positive learner experience.
• Develop and manage a detailed programme schedule, coordinating logistics and resources for each class to ensure efficient programme delivery.
• Lead review and improve operational workflows to enhance efficiency & effectiveness and enhance client-centricity.
• Manage SSG course accreditation and submissions.
• Work closely with other functions to manage key client accounts, ensuring alignment with client needs and institutional objectives.
• Lead and/or support events such as learner commencement ceremonies and other activities.
• Lead data analysis and performance reporting for both internal and external stakeholders to support decision-making and track progress.
• Provide secretarial support for scheduled monthly meetings, accreditation matters and collation and preparation of reports.
• Lead ad-hoc projects related to programme operations and client & learner services as needed.

Qualifications

• Bachelor's degree with at least 8 years of relevant experience in programme operations and customer services, preferably in an educational institute.
• Strong leadership and team management skills.
• Strong communication skills and service-oriented.
• Well organized with good monitoring and follow-up skills within tight deadlines.
• Meticulous and attentive.
• Self-driven, resourceful and excellent team player.
• Proficient with MS Office applications, especially MS Excel.