Lifestyle Store Manager

Job Description - Lifestyle Store Manager (250000B5)

About OCBC

Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.

What you'll do

1. As a Store Manager in OCBC Wisma, our flagship branch, you will be at the forefront of a unique, experience-driven banking model, blending banking with retail and lifestyle concepts.
2. Work closely with internal departments (Marketing, Group Lifestyle Financing) to conceptualize promotions/campaigns to drive traffic to the premise and acquire new to bank and new to product clients.
3. We seek a dynamic and client-centric professional who excels in an innovative, high-touch environment.
4. You will play a key role in hosting VIP, Clients, and leading exclusive events for bank internal or external stakeholders.
5. Maintain the high standards of premise management, including visual merchandising at Lifestyle areas.
6. Supervise a team of Lifestyle Ambassadors to deliver the service standards and financial targets for the store.
7. Train, guide, inspire and provide service learning to the team.
8. Manage customer feedback and complaints and ensure tight control and compliance in the store.
9. Prepare sales forecasts and curate products and merchandises especially during festive seasons.
10. Liaise with vendors to ensure stocks, products and merchandises are at the optimum level.
11. Ensure accuracy of payments and pricing of the products.

Requirements

1. More than 5 years of experience in retail customer service leadership role.
2. Outstanding customer service and people management skills.
3. Independent, result-driven and customer-centric.
4. Adaptable and flexible with work schedule.