Education Sales Consultant - Enrichment Centre

Responsibilities

1. Sales & Enrollment

• Follow up promptly on new leads daily and ensure a targeted number of potential customers are invited to the center for trial classes.
• Proactively remind students and parents of class renewals, guiding them through the re-enrollment process and addressing any related questions.

2. Customer Service

• Greet and assist students and parents, providing a warm and welcoming environment.
• Address inquiries and concerns from parents and guardians in a professional and timely manner, whether in person or over the phone.
• Gather and analyze feedback from parents and students to ensure continuous improvement of services.
• Resolve issues promptly and escalate to management when necessary, maintaining a focus on positive experiences.

3. Operations & Administration

• Oversee the day-to-day operations of the learning center to ensure a smooth and safe environment.
• Track attendance, monitor student progress, and maintain accurate records.
• Coordinate and manage the scheduling of classes, ensuring that students and teachers are promptly notified of any schedule changes and necessary updates.
• Support the administrative side of enrollments, including managing student records, processing invoices, and updating databases.
• Maintain inventory of supplies and coordinate with vendors for timely procurement of necessary resources.

Requirements

• Minimum 1-2 years of working experience in sales.
• Demonstrated track record of developing new opportunities, closing accounts and exceeding sales targets.
• High energy, passionate and deeply empathetic of the customer.
• Highly self-motivated with the ability to work fast and smart independently.
• Excellent communication skills, and good command in English is essential to succeed in this role.
• Knowledge of the education industry will be an added advantage.