ASSISTANT MANAGER

Roles & Responsibilities:

• Responsible for managing all operations, including profit, revenue, cash, and quality targets.
• Development of the brand’s strategy and operations.
• Lead business development initiatives and deliver long-term strategic objectives.
• Create store action plans to drive KPIs (i.e., Quality Audits, Sales Targets).
• Stock control (Orders, inventory, consumption, etc.) Ensure that quality standards are maintained always.
• Lead and cooperate with the company’s marketing campaigns.
• Coach, lead, and mentor team members to achieve sales and profit targets.
• Recommend effective solutions to increase outlet sales and operations performance.
• Liaise with suppliers, coordinate deliveries, manage problems with deliveries, and coordinate with the Supply Chain Department.
• Work closely with the HR department for all staff-related matters ensuring that processes are aligned with HR policy and cooperating in interviews and demand staff calculation.
• Conduct annual performance/appraisals and review pay packages for outlet staff.
• Work closely with the Training department to develop SOPs, evaluate training, and train store staff.
• Liaise with the finance team and logistics department promptly.
• Review business performance reports on a monthly or quarterly basis and provide recommendations to improve operational issues and implement corrective measures.
• Be responsive and available during the operation time of the stores.
• Maintain close contact with suppliers to source competitive raw materials for the business.
• Maintain a good working relationship with franchisees and Joint Venture partners to provide them with business support.
• Work with different departments in HQ to achieve all of the above.

Requirements:

• Ability to transmit ideas and vision, both verbally and in writing.
• Project management and operations skills; ability to work under pressure in a multitask environment.
• Written and verbal communication skills in English (primarily); Microsoft Office experience (Word, Excel, PowerPoint).
• Ability to prepare reports, especially in Excel.
• Valuable experience in quality control systems, ISO, or similar is preferred.