Client Relationship Manager

Description

The business objective of the Client Relationship Manager is to create, nurture, and develop long-term relationships with our clients throughout their entire life cycle. The role holder will be responsible for a portfolio of ASEAN clients or a portfolio of ASEAN jurisdictions. Central to our organization, the Client Relationship Manager is the link between the operation teams and the clients, working with different people in the organization to ensure that customers are satisfied with all our services.

Job Specification

1. Relationship Management
   1. Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans.
   2. Answering clients' questions in a solution-oriented manner.
   3. Collecting regular feedback from clients and sharing it with the internal teams as appropriate.
   4. Managing, monitoring, and assuring client satisfaction.
   5. Collaborating with internal teams to address customers' needs.
2. Revenue Growth
   1. Identifying cross-selling opportunities with existing clients.
   2. Assuring Apex is and remains the client's preferred partner.
3. Client Profitability
   1. Assessing and assuring client profitability.
   2. Assisting in cash collection.
   3. Monitoring scope of service, etc.

Skills Required:

• Minimum a Degree in a relevant field (financial services, business, economics, accounting).
• Minimum 6 years' managerial operational experience in either fund, banking, or corporate.
• Proven track record of meeting and exceeding targets.
• Background in customer service is a plus.
• Excellent communication and negotiation skills.
• Problem-solving attitude.
• Team player.
• Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce).

What You Will Get in Return:

• A genuinely unique opportunity to be part of an expanding large global business.
• Competitive remuneration commensurate with skills and experience.
• Training and development opportunities.

Additional Information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, or physical or mental disability. Any hiring decision is made on the basis of skills, qualifications, and experiences.