Principal Product Manager, Personalisation

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

The personalization team's mission is to help consumers discover everything on Grab that is relevant, even when they don't know what they are looking for. We seek a dynamic and experienced product manager with product management and ML/AI experience.

You will be responsible for Grab's consumer-facing ranking, and recommendations across key businesses. You will be reporting to the Head of Product, Search and Personalisation.

This role is based onsite at Grab's office in Singapore.

Day-to-day activities

• Develop and execute a comprehensive personalization strategy across our product portfolio.
• Lead cross-functional teams to implement data-driven personalization solutions.
• Analyze user behavior and preferences to identify opportunities for personalized experiences.
• Design and oversee A/B tests to optimize personalization algorithms and user interfaces.
• Collaborate with data science and engineering teams to leverage AI and machine learning in personalization efforts.
• Define and track key performance indicators (KPIs) to measure the impact of personalization initiatives.
• Stay abreast of industry trends and emerging technologies in personalization.
• Present personalization strategies and results to executive leadership.

Qualifications

• At least 8 years of product management experience, with a focus on personalization and customer-centric solutions.
• Experience in developing and implementing successful ML/AI driven product priorities.
• Experience using data and insights to inform product development.
• Experience leading cross-functional teams and influencing stakeholders across levels.
• Bachelor's degree in Computer Science, Business Administration, or related field; MBA or advanced degree preferred.
• Experience communicating complex technical concepts to a variety of audiences.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.