FIELD SERVICE TECHNICIAN V

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product and are responsible for all technical aspects of the sales cycle for potential application of company products to meet customer needs, including identifying opportunities; determining solutions; creating demand; preparing detailed product specifications and technical marketing support; ensuring high quality and timely project execution and conducting follow-up technical support. They also approve operational quality of systems and equipment.

We are looking for a Field Service Technician to service existing customers, ensuring the operational after sales and service business power quality in the Asia Pacific area, as well as other regions for special requests. This includes tasks of 2nd level technical support, onsite interventions, in-house repairs/analysis, spare part management, and the creation and maintenance of service documentation, as well as support and training of local service partners.

Job Responsibilities

• Manage and support after sales/service business power quality in the Asia Pacific region, as well as other regions on special requests.
• Provide technical support, in-house repairs/analysis for power quality products.
• Organize, coordinate, and perform onsite interventions across APAC.
• Support Sales Team for on-site maintenance contracts and repairs in Singapore.
• Coordinate between Sales & Quality departments regarding warranty claims.
• Responsible for service & exchange stock, spare parts/safety stock management, and monthly reporting.
• Create and maintain service documents.
• Support & train service partners, including maintenance and creation of requested service documentation, checklists, and templates.
• Optimize service product portfolio in APAC (e.g., maintenance contracts).
• Monitor and update all service cases in the system.
• Prepare & provide planned cost and actual cost for service cases to Head of Service.
• Prepare quotations for service items for the sales department.
• Systematically detect and report vulnerabilities in products & processes.

Job Requirements

• Possess in-depth electrical/electro knowledge and application.
• Several years of experience in customer support (contact with customers in the field).
• Diploma/degree in engineering (Electrical, Electronics, Electro-Mechanical, or Mechanical).
• Minimum 3 years of technical experience in the field of industrial products.
• Safe handling of modern IT resources.
• Good interpersonal and communication skills.
• Well-versed in basic MS Office tools (e.g., Word, Excel) and SAP (preferred).
• Interpersonal savvy.
• Good command of English; Mandarin speaking is an advantage.
• Good follow-up and consultative approach attitude.
• Able to work independently, customer-oriented, and a team player.
• Quality and safety awareness.
• Willing to travel about 30-50%.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.

Location

Singapore, 04, SG, 239920

State: 04

Country/Region: SG

Travel: 25% to 50%

Requisition ID: 131094