Command Centre Operator (Security Monitoring Operations, West)

Who We Are

AETOS is a purpose-driven organization – securing our future for our families, our communities, and our clients. We are anchored on strong fundamentals and values by going fast, going together, and going beyond. Our People are our key enablers, and we are committed to investing in their personal and professional growth. While security is our core business, we are solving real challenges by leveraging technology and integrated solutions that unify safety, security, facilities management (FM), sustainability, and much more.

What Makes Us Unique

We stand out by how we value our people – through learning and development. Our organization is built on a culture of ownership, an environment of trust, and a commitment to go the extra mile for our clients. We are firm believers that success is never achieved alone but through collaboration, teamwork, and a common purpose.

Who We Are Looking For & What Role You Will Play

1. Perform monitoring, analysis, and escalation of real-time operation events.
2. Monitor attendance records of all AETOS employees and provide detailed reports to management.
3. Monitor security access control points and basic administration of clearance for persons and vehicles into the system.
4. Monitor various alarm alerts, activation of response team, and prepare basic reports upon completion of operation.
5. Monitor video analytics CCTV and respond in accordance with procedures.
6. Perform inbound and outbound calls.
7. Manage and resolve client enquiries.
8. Any other duties/jobs assigned by supervisor.

What Knowledge & Experience We Require From You

1. Candidate must possess at least GCE N/O level.
2. Able to speak and write fluent English.
3. Proficient in Microsoft Office (Word, Excel, Outlook).
4. Able to work 12-hour shifts including weekends or Public Holidays (depend on roster).
5. Relevant training will be provided.