Service Project Manager

Responsibilities:

1. Based on maintenance contract, considering the regional network assurance strategy to make network assurance delivery plan, identify risks in advance and organize resources to deliver in time. Guarantee network stability and responsible for the project business results and customer satisfaction.
2. Be responsible for the quality of Engineering to Maintenance handover, maintenance project initiation, team building, performance management of project members and establishment of maintenance plans, maintenance project resources, plan execution and delivery quality.
3. As the owner for the network stability, responsible for the coordination of customer resources during accident recovery, and customer care after accident recovery.
4. Cooperate with KAD to make sure the high risk issues are closed in time. Responsible for results of the closing.
5. Approve the network change plan, manage the plan’s cooperation, responsible for the result of network change.
6. Identify major issues and customer complaints, start management escalation and push customer to implement the solution in time, responsible for satisfaction of high level customers.
7. Manage project team members (including short-term support staff) to comply with the red-line of network quality and network security, ensure the project delivery with safety and compliance.
8. Assure the revenue in time, properly approve project labour hours, responsible for achieving the maintenance project’s business target.
9. Communicate with key customers (operation and maintenance supervisor /CXO, etc.) routinely to present service value and improve maintenance service brand.

Requirements:

1. Bachelor's Degree or above in Electrical/Electronic/Telecommunication Engineering or related fields.
2. Minimum 5 years related project management experience in ICT industry.
3. Certification in PMP is preferred.
4. Experienced in mid-level customer engagement.
5. Must be a responsible person, proactive and customer-oriented.
6. Ability to communicate bilingually in Mandarin and English is essential in order to liaise with Chinese speaking head office, stakeholders, counterparts and customers.
7. Excellent team player with good initiative and ability to perform under pressure and work in fast-paced environment.
8. Flexible in work time arrangement as this role may require performing night duty as per job request.
9. Willing to work on shift & on nighttime standby as required.