IT Support Engineer (Desktop - Training Provided)

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involved in client platform implementation/upgrade projects.
• Manage client platform implementation/upgrade projects.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meets requirements. Propose and implement action plans when required.
• Establish facility management standards/best practices to ensure operational consistency across project/facility management teams.

Requirements:

• Good command of English to liaise with different entities.
• Candidate must possess at least NITEC/Higher NITEC and above.
• IT savvy / Basic understanding of IT.
• Comfortable working in a healthcare environment.
• Comfortable taking MMR & TDAP Vaccine (Claimable).

Details:

• Entry Level, No Experience Required.
• On Job Training Provided.
• Insurance & Medical covered.
• Monthly Performance reward.