Manager, Brand Hotel Openings & Transitions - Asia Pacific (6 months’ contract)

Job Description - Manager, Brand Hotel Openings & Transitions - Asia Pacific (6 months’ contract) (APA014L3)

Job Number:

APA014L3

Work Locations

Hilton - Area Office - Singapore 3 Temasek Avenue #14-01/05 Centennial Tower Singapore 39190

This is a maternity leave cover.

The Manager, Brand Hotel Openings & Transitions - Asia Pacific (APAC) is responsible for the efficient and effective onboarding of all new and converting hotels in the APAC region for all Brands. An integral part of the APAC Brand Management team, this role works in partnership with respective regional and enterprise opening subject matter experts to ensure hotels that join our portfolio deliver their Brand promise and are set for long-term success.

This role facilitates hotel setup to connect with Hilton systems, introduces and orients hotel teams with Hilton tools and resources, and ensures pre-opening and new hotels can maximize hotel revenues, guest loyalty, brand standard compliance, and deliver key brand initiatives.

Working directly with hotel-level stakeholders, this role is responsible for guiding hotels through critical and mandatory Brand opening processes, whilst coordinating the timely completion of tasks and execution of workflow to meet targeted opening dates and achieve system, guest, and commercial readiness.

This position will also collaborate with various enterprise teams (Commercial Services, Distribution Services, and Content Management), as well as regional, above-property teams including Technical Services, Management Company opening counterparts, and Area Brand teams to ensure resources and initiatives are aligned - adapting, developing, and ensuring specific regional needs are fulfilled.

Hotel assignments will predominantly be in APAC regions outside China, whilst the right candidate will have cross-regional capability to support China hotels remotely if needed. In addition to periodically providing additional support for wider APAC Opening pipeline initiatives and Brand growth and some administrative support.

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique:

• Provide proactive guidance, on all levels, for pre-opening hotels. Act as liaison between opening hotel team and Brand Support, managing opening checklists and online hotel opening toolkits, opening documents, and the action steps associated with the initial setup phase of new hotels with Hilton Sales Worldwide, Global Distribution Management, Hilton Reservations, and Hilton Honors.
• Responsible for collecting, verifying, entering, and submitting content from above-property and hotel-level team members for action in Hilton systems.
• Conduct frequent hotel and regional conference calls as well as coordinate and conduct interactive remote pre-opening webinar programs.
• Responsible for providing ongoing customer support for all onboarding and maintenance-related commercial/distribution requests, assists with escalations and other topics as necessary.
• Assist with reviewing and auditing all processes and recommending improvements through innovation such as automation.
• Daily activities include but are not limited to monitoring workflows, managing and organizing timelines, crafting communications, preparing shipping and receiving, and managing reporting.
• Work with members of global and regional internal departments to coordinate additional support where needed.
• Assist in communicating, implementation, and compliance of Brand programs, procedures, processes, policies, and initiatives.
• Some travel may be required in preparing, organizing, and conducting any onsite hotel pre-opening Brand meeting/orientation for each hotel.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• College degree with 3+ years of hotel industry (or similar) experience, in a management or supervisory level position.
• Strong knowledge of brand standards, brand plan, training guidelines, pre-opening specifications, etc.
• Ability to provide creative and innovative solutions for commercial opportunities in a diverse business environment while maintaining brand standards.
• Ability to develop presentations for targeted audiences. Comfortable in delivering presentations to groups.
• Demonstrated experience handling multiple projects at one time.
• Highly organized and structured approach to prioritize activities efficiently.
• Responsive and prompt follow-up to phone calls and emails to ensure we meet the needs of the customer in a timely manner.
• Effective productivity and ability to meet deadlines in a fast-paced environment.
• Ability to execute strategic direction for the brand and influence others in support of that strategy.
• Effective communication skills with the ability to listen, draw inferences, and communicate goals and expectations.
• Excellent interpersonal skills that build trust and instill confidence to motivate and influence others.
• Proactive approach to identifying and problem-solving.
• Strong working knowledge of Microsoft Suite of tools.
• Proficiency in Japanese language (written and verbal) is strongly preferred to support the Japan market.

It would be useful if you have:

• Project or opening hotel management experience.
• 2+ years of hotel industry (or similar) experience in a commercial hotel position.
• Proficiency in Chinese language (written and verbal).

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!