eCommerce Operations Specialist

The expansion of our online presence and the dynamic nature of the e-commerce industry necessitate the addition of a dedicated professional to enhance our digital capabilities and drive our online business growth.

Your role:

1. Uploading content based on vendor/internal team’s requirements onto our website.

- Coordinate with internal teams to ensure the process flow effectively.

- Resolve any order-related issues or discrepancies.

- Participate in testing, quality assurance and user acceptance testing processes.

2. Data Analysis

- Monitor and analyze events on websites and generate periodic reports to internal and external partners.

- Collect and analyze operational data to identify trends and insights.

- Utilize data to identify opportunities for process optimization and cost reduction.

3. Process Improvement

- Identify areas for operational improvement and propose solutions.

- Streamline existing processes to enhance efficiency and minimize errors.

- Work closely with cross-functional teams to implement process changes.

4. Customer Support

- Handle IT incidents, including user-reported issues, and provide timely resolution or escalation.

- Collaborate with customer care executives to ensure seamless customer experience.

- Provide technical support to end-users, including troubleshooting software issues.

Requirements:

• Bachelor's degree in business administration, information technology, operations management or equivalent experience
• Proven experience in eCommerce operations or similar role
• Excellent organizational and multitasking skills
• Analytical mindset with the ability to interpret data and make data-driven decision
• Good written and verbal communication skills
• Preferably with Shopify, Salesforce & Sitefinity knowledge