Ecommerce Operations Executive (2years Contract)

Ecommerce Operations Executive (2 years Contract)

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Remote Type: Hybrid

Location: Mapletree Business City, Singapore

Time Type: Full time

Posted on: Posted 6 Days Ago

Time Left to Apply: End Date: February 28, 2025 (30+ days left to apply)

Job Requisition ID: R98630

Position Summary

The Ecommerce Operations Executive will report to the Head of Insights and Operations (Online) and play a key role in ensuring seamless execution of critical day-to-day eCommerce operations for Samsung.com and key marketplaces. This role involves managing order fulfillment, stock availability, refunds, customer support processes, and vendor coordination while tracking key operational KPIs.

Role and Responsibilities

1. Order Management: Oversee daily order processing and fulfillment activities, ensuring timely delivery and minimizing delays or cancellations.
2. Inventory Management: Manage inventory control processes, including monitoring stock levels, handling out-of-stock (OOS) issues, and coordinating replenishment with the product business units.
3. Customer Support: Collaborate with Customer Service team to resolve payment-related issues and manage customer requests on order refunds and cancellations.
4. Trade-in Management: Drive successful trade-in program execution by resolving customer issues efficiently and collaborating closely with vendors to address challenges such as device validation errors, incomplete submissions, and payment discrepancies.
5. Vendor Billing and SLA Management: Validate vendor invoices, reconcile transactions, and ensure compliance with service-level agreements to prevent billing discrepancies.
6. Process Improvement and Support: Identify process gaps and recommend improvements to streamline operations and reduce errors.
7. Fraud and Risk Governance: Support fraud detection processes by flagging operational anomalies and collaborating with relevant teams for resolution.

Skills and Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field.
• Minimum 2-3 years of experience in eCommerce operations, order fulfillment, or vendor management is a must.
• Strong problem-solving and organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in eCommerce tools and platforms, as well as order management systems (OMS), inventory management software, and data reporting.
• Excellent attention to detail and communication skills to collaborate with cross-functional teams.

About Us

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at Samsung Newsroom.