eCommerce Executive

NEFERTI was inspired by the ancient Egyptian Queen Nefertiti, whose beauty was legendary and with the archaeological discovery of her head bust, remains the worlds most recognisable icon of beauty.

An affiliate of Henatenn Holdings, NEFERTI was established in 2010 and provided omni-channel supply chain management solutions for beauty and lifestyle products. Supported by over 70 diverse talents in the Singapore headquarters, it manages a comprehensive portfolio across multiple categories: skincare, personal care, fragrances, cosmetics, household and beverages.

NEFERTI offers its experience in distribution logistics and product management, an established and robust global network, and local capabilities to navigate seamlessly in the respective countries. In tandem with its business volume, its reputation amongst industry players has also grown exponentially, making it one of the preferred partners of many brands. Presently, NEFERTI connects with customers spanning China, Taiwan, Hong Kong, Japan, Dubai (UAE), Thailand, Australia, USA, Indonesia, Cambodia, Vietnam, Myanmar and Malaysia.

Its transformation to be a leading omni-channel supply chain solution provider has resulted in multiple e-commerce platforms selecting NEFERTI to power its beauty product and fragrance offering as the backend enabler, from sourcing, inventory management, forecasting, delivery as well as marketing.

About this role:

As our E-commerce Lead, you will drive online sales, oversee daily operations, and execute promotional campaigns. Key responsibilities include new store setup, content management, inventory forecasting, and customer service. You will collaborate with marketplace partners, analyze sales data to optimize conversions, and coordinate with designers on promotional visuals. This role is perfect for a proactive e-commerce professional with marketplace experience, a data-driven mindset, and Mandarin proficiency.

Key responsibilities:

• Overall responsible for the e-commerce sales result at marketplaces i.e. Lazada, Shopee, TikTok and Shopify.
• Plan and execute e-commerce promotion campaigns and live streams.
• Prepare new store opening, set-up, and content management.
• Manage day-to-day operations, updating and uploading transactions, and coordinating delivery.
• Build relationships with marketplace account managers and retailers.
• Involve in order forecasting and inventory management for e-commerce.
• Work with graphic designers to prepare promotional banners, category banners, and campaign artworks.
• Product listing and monthly updating.
• Prepare monthly sales reports, data analysis, and convert data into useful market insights.
• Explore various promotion tools and marketing opportunities on the platform, planning and executing activities to drive traffic and conversion through livestreams, flash sales, bundle sales, or beauty boxes.
• Full accountability of e-shop customer-related service such as responding to customer enquiries, emails, chat, and calls.
• Handle complaints, feedback, and provide effective solutions to meet customer expectations.

Qualifications/Requirements:

• Min. 2 years experience in eCommerce, prior experience handling marketplace platforms i.e. Shopee and Lazada.
• Min. 1 year of relevant working experience in a similar position.
• Strong interest in marketplace platforms, managing sales performance, promotions, and daily operations.
• Proficient in data analysis and converting insights into actionable strategies to drive traffic, optimize conversions, and enhance customer engagement.
• Organized, able to manage multiple responsibilities, from content updates to inventory forecasting, with strong time-management skills in a fast-paced environment.
• Effective communicator in Mandarin and English to build partnerships with marketplace account managers and retailers.
• Able to work in a fast-paced environment and manage time effectively.