Senior Associate/AVP, Scrum Master, EASRE, Technology & Operations

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• As Agile Coach, build Agile Centre of Excellence and form working guild members to accelerate agile maturity and practices across all relevant teams in the department.
• Drive outcomes by facilitating agile ceremonies to maintain the discipline.
• Define team-level agile metrics for reporting and continuous team improvement.
• Enable the team to make work visible to each other/stakeholders, and facilitate stakeholder engagement and reviews.
• Ensure dependencies (across team, upstream / downstream) are understood, and required cross-team delivery is aligned and escalate unresolved dependencies as required.
• Have expertise in the use of Enterprise Agile tool stack (Confluence, JIRA, etc.), and a working knowledge of the tools required to support the Software Engineering Lifecycle.
• Coordinate with relevant contributors to ensure all impediments to the teams’ progress are cleared and the team can focus on their work.
• Manage risks, and ensure mitigations are identified and driven to resolution.
• Build own knowledge of the product/application(s) the Team delivers to support the Product Owner with Backlog Management.
• Work with the Product Owner and Team to ensure the Product Backlog is “Ready” for the next Sprint (meets Definition of Ready).
• Build trust within the Team and Stakeholders, by collaborating on shared goals and creating a “Safe-To-Fail” resilient Team culture.
• Be responsible for making sure the team lives by the values, principles and practices of agile.
• Employ agile best practices and ensure all tools and methods are in place for teams' success.
• Foster culture for high performance, creating a collaborative environment, and building a continuous improvement mindset within the team.
• Protect the team to maintain focus on value delivery, reducing waste, preventing over committing and/or complacency, and ensuring space for innovation.
• Ensure the Teams' successes and failures are celebrated.
• Actively seek and participate in a variety of Learning Opportunities such as Communities of Practice, Conferences, classroom training, and independent study to further develop self and community.
• Provide L1/L2 application support and coordinate with members from the development team or relevant teams for resolution.
• Identify recurring issues, perform root cause analysis and work with relevant teams to define resolution and drive to close.
• Switch hats as required to take on work as part of multiple Agile teams or initiatives, i.e. as Business Analyst, Project Manager, Delivery Manager.

Requirements

• Degree in Computer Science, a related technical field that involves programming, or combination of equivalent practical experience and education.
• Minimum 4-5 years working experience in relevant role/s.
• Ability to lead and negotiate solutions that balance technical capability, cost, and time, against business need is required.
• Ability to successfully engage in multiple initiatives simultaneously is required.
• Must possess strong leadership skills and generate enthusiasm among stakeholders.
• Must possess strong analytical, organisational and product management skills.
• Ability to communicate difficult sensitive information tactfully is required. Must possess excellent verbal and written communication skills.
• Ability to interact professionally with a diverse group, i.e. users, developers, operations, QA, managers and subject matter experts.
• Possess good problem-solving skills and can adapt to changes in business requirements.
• Effectively prioritise and execute tasks in a high-pressure, fast-paced, global environment.
• Strong organisational skills to manage assignments effectively and work within tight deadlines.
• Strong communications skills to collaborate with developers, QA, project managers and other stakeholders.
• Good to have experience working in Agile teams using JIRA tool.
• Able to work independently and as part of a team.
• Willing to learn new skills, existing and emerging technologies.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.