Network Engineer (Preventive Maintenance)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Network Engineer (Preventive Maintenance), you will be responsible for overseeing and ensuring the regular preventive maintenance and measures to upkeep customers’ infrastructure are running smoothly and securely. The role involves leading a team that focuses on proactive management to prevent system failures, downtime, and security risks before they occur.

What will you do?

Team Leadership and Supervision

• Lead and manage the preventive maintenance team: Supervise a team of professionals who are responsible for conducting routine checks, maintenance on customer hardware and software networks and systems.
• Set team goals and objectives: Ensure the team is aligned with the organization's strategy and focus on preventive tasks to minimize disruptions.
• Provide training and development: Train team members on new tools, technologies, best practices, and industry standards for effective preventive maintenance.

Maintenance Planning and Execution

• Develop preventive maintenance schedules: Plan and implement regular schedules for checking and maintaining IT systems, networks, servers, hardware, and software to ensure smooth operation.
• Monitor system health: Regularly review system logs and metrics to identify potential issues and initiate preventive actions before problems arise.

Documentation and Reporting

• Maintain maintenance logs: Ensure that all preventive maintenance activities are properly documented, including actions taken, results, and future recommendations.
• Generate reports: Provide regular reports on the health of the systems, ongoing maintenance activities, and preventive measures to senior management.
• Generate Preventive Maintenance documentation: Involved and assist in P.M. documentation from projects.

Collaboration and Coordination

• Coordinate with other departments: Work closely with internal stakeholders and teams to ensure that maintenance efforts align to provide customer contractual deliverables.
• Collaborate with vendors: Manage relationships with external vendors for software or hardware maintenance, ensuring that service contracts and warranty conditions are being met.
• Interface with other departments: Liaise with other business units to understand their needs and ensure preventive maintenance efforts align with requirements.

Asset Management and Inventory Control

• Oversee asset management: Ensure that all customer assets are recorded, BOM including hardware and software, are inventoried and maintained regularly through Preventive Maintenance activity and consolidation.
• Inventory list management: Ensure the project Master Inventory list is updated and tracked properly and accurately. Ensure any obsolescence equipment is recorded and informed to customers.
• Evaluate and improve maintenance processes: Continuously assess and improve preventive maintenance strategies to enhance efficiency and reduce risks.
• Adopt new tools and technologies: Keep up with the latest advancements in IT maintenance tools, automation software, and technologies to increase effectiveness and reduce manual effort.

The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent.
• Preferably 2 or more years of IT working experience.
• Basic Network Security Knowledge.
• Basic Server Administration Knowledge.
• Certification in CCNA or any other network certifications will be a value-add.
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards.
• Strong problem-solving skills and ability to think out of the box.
• Team player with strong communication and interpersonal skills.
• Self-motivator with a positive attitude and high energy.
• Proficient in written and spoken English.
• Able to travel as required.

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.