Warehouse Customer Service Executive

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager
• Initiate and Manage Continuous Improvement Activities
• Support data processing and analysis on inventory data / transaction data
• Prepare relevant documents and participate in customer audit with operation team and quality team
• Receive escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints
• Compile relevant specifications with operation team for purchasing / sourcing
• Communicate and liaise with procurement team for operational supply and equipment
• Assist Customer Service Manager overseeing operations under customer service functions
• Attend to customer enquiries & complaints when required
• Ensure smooth operation & cooperation with team members
• Participate in costs reduction exercises to achieve cost optimisation for customers and the organisation
• Identify and engage in new system implementation to actualise functions for each process (Productivity improvement)
• Attend and facilitate customer monthly meetings
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer
• Verify billing summaries prepared by the Customer Service Officer
• Verify billing reports to customers as well as service agreements
• Keep operational documents properly
• Report any irregularities immediately to direct superior

Job Requirement

• At least 3 years of experience as a Warehouse Customer Service Executive, or a client-facing role (B2B)
• Ability to analyze customer requirements and discuss with the internal team
• Mature, self-motivated, and able to work independently
• Basic knowledge and experience with warehouse management systems and documentation
• Experience with documentation such as checklists, temperature/RH reports
• Able to compile KPI reports periodically
• Able to verify billing reports to customers as well as service agreements
• Working hours: 8:30 AM to 5:30 PM Mon to Fri / 8:30 AM to 12:30 PM Sat (Alternate Saturday after confirmation)

Job ID: QX8YRWW3

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd