Customer Care Specialist [Contract Role | Office Hours | Attractive Benefits] - SM09

Customer Service Executive (5 months contract)

Basic Salary: Up to $3600

Working Days: Monday to Friday (8am to 5pm)

Working Location: Tuas, Company Transport / Transport Allowance ($120) if possess own transport

Responsibilities:

• Receive all inquiries, noting the caller’s particulars such as name, position, company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
• Assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
• Prepare invoices and monthly reports for consolidated billing.
• Maintain and upkeep the filing system and software on all aspects of waste information.
• Assist the Customer Service Manager to ensure smooth daily operations in the team.
• Assist the Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
• Update customer database in respect of customers and potential customers.
• Coordinate with various departments, i.e. logistics and operations to ensure customers’ requirements are met.

Requirements:

• Diploma holder and above
• At least 2 years relevant experience preferred