Customer Success (Renewals)

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations.
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service.
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses.

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Position Duties

• Focused on renewing our current clients based on their subscription.
• Reactive and proactive approach to meet monthly KPIs of X amount of cash collected | Y% of renewed clients.
• Data driven and capacity to prepare reporting on activities with a specific format agreed with the manager.
• Outreach to our current clients via calling, WhatsApp, and emails. The applicant is expected to do 30-40 calls and/or emails | WhatsApps a day.
• Ability to handle client objections.
• Work with other sales and customer success teams to ensure client satisfaction and address client needs.
• Nurture client relationships through the renewal cycle, ensuring alignment with Sleek's product offering resulting in a long-term relationship.
• Proactive in gathering customer feedback and experiences and drive towards resolving issues and attaining customer satisfaction.
• Proactive in proposing new ways of working (i.e., better process, better pitch, etc.).

Minimum Requirements

• A minimum of 5 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred).
• A previous experience in a well-known company is preferred.
• Good academic background from top universities.
• Sales & Customer Support experience essential.
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded.
• Outstanding verbal and written communication skills (English).
• A passion for technology and the local startup ecosystem.
• Experience in customer retention of current customers.
• Always looking for ways and opportunities to improve the client experience.
• Data-driven approach.
• Adaptable to working in SG time zone (or other based requirements).

Some of the great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our $1200 SGD pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work towards listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Interview process

The successful candidate will participate in the below interview stages. It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role.

Introductory call:

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role.

Career deep dive:

• A ~60 minute chat with the Hiring Manager.
• We’ll discuss your last couple of roles to understand your experience in more detail.
• In addition, we’ll be trying to gauge where your strengths lie.

Behavioural fit assessment:

• A ~60 minute chat, usually with a member of HR or the leadership team.
• We’ll dive into some recent work situations to understand how you think and work.

Reference interviews:

• We’ll have 2-3 short phone or video calls with references that you provide to us.
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process.

Requirement for background screening:

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify the below:

• Your education.
• Any criminal history.
• Any political exposure.
• Any bankruptcy or adverse credit history.

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.