BMW Service Manager

About our client

Our client is a well-established and reputable leader in the automotive industry. They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

BMW Service Manager

Overview:

• 5.5-days work week
• Workplace at Kung Chong Road
• Manage team of 10 to 20 people

Job Responsibilities:

• Lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service industry, customer service satisfaction, service processes and operating profits are monitored and met.
• Achieve monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure quality of service and repair work performed daily meets the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization for workshop staff through monitoring via daily time analysis report.
• Recruit and deploy staff to ensure optimal daily operations.
• Ensure service centre meets regulations such as Workplace health and safety for workshop and frontline employees.
• Maintain Service Centre daily work processes, workshop diagnosis networking, software and equipment to meet retail standard requirements.
• Evaluate efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS) on a monthly basis through reports.
• Assess need to purchase and authorize ordering of workshop consumable items, tools and equipment.
• Conduct performance reviews of individual staff to ensure alignment with Company’s objectives.
• Propose measures to streamline work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction.
• Develop staff through training, coaching, and mentoring to enhance performance and competencies.
• Conduct weekly and monthly meetings with key personnel to share feedback and seek improvement.
• Build rapport with internal and external stakeholders/customers to meet business objectives and Principal’s targets.
• Maintain good relations with National Automobile bodies/authorities and competitors for market observation.
• Promote team spirit within Aftersales personnel through training, salary structure, and career system.
• Set up and control warranty structures and procedures according to regulations.

Job Requirements:

• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business.
• In-depth understanding of Aftersales discipline including Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• Understanding of Principal/Importer and retailer relationship and business practices.
• Understanding of key performance indicators in departments and cross-functional drivers of business performance.
• Result-driven individual with strong business acumen.
• Aggressive and forward-thinking.
• Ability to analyze and use Financial Reports.
• Excellent communication skills, including presentation effectiveness.
• Well-rounded conceptualization skills, creative ideas generator.
• Strong negotiation and influencing skills.
• Emphasis on performance, goal and team orientation.

Are you ready for a challenging and exciting endeavor that requires hard work, dedication, and your experience? If yes, you might be the new team member they are looking for!

Please submit your updated CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with breakdown (base, incentives, AWS, etc.) and expected salary, contact details, educational qualifications, working experiences, reasons for leaving past employment(s), and availability date.

What our client offers:

Develop Your Potential: They emphasize and offer career growth, learning and development opportunities, fueling your career aspirations.

Diverse, Equal Opportunity: They build a sustainable work culture where their people feel welcome, valued, respected, and able to express their ideas freely.

Competitive Compensation and Benefits: They recognize and reward your contributions, with benefits packages aimed at improving your quality of life.

Personal Data Protection Statement for Job Applicants:

Your personal data provided in your job application will be collected, used, and disclosed to determine your suitability for employment and manage your application.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of applications, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E